Frequently Asked Questions

Common questions from funeral directors about joining IMObituary
How quickly can we get started?

Most funeral homes can be up and running within 24 hours. We handle the initial setup, provide staff training, and can have your first IMObituary created within a day.

What if we need help with our first IMObituaries?

Our dedicated support team is available to help with your first several IMObituaries. We'll walk you through the process step-by-step until you're comfortable creating them independently.

How do we receive payments from sympathy card sales?

All payments are handled automatically through Stripe Connect. When someone purchases a sympathy card, the revenue is automatically deposited into your funeral home's account within 2-3 business days.

Can we cancel our subscription anytime?

Yes! There are no long-term contracts. You can cancel your monthly subscription at any time, or switch between monthly and annual plans as needed.

What kind of training do you provide?

We provide comprehensive training including a 15-minute video tutorial, written guides, and live support. Our platform is designed to be intuitive, so most staff members can start creating IMObituaries after just a few minutes of training.

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